Customer support: jobs replaced by AI
Customer support is one of the roles companies most often name when they attribute layoffs to AI. Across 14 companies tracked here, 71,510 jobs in this category were cut (a company's total is counted once per role it named, so role totals overlap). Largest first; every row links its source on the layoffs tracker.
OracleEngineering, support, operations30,000 · 2026-04DellSales, support, traditional infrastructure12,500 · 2024-08MicrosoftSales, marketing, customer success, engineering6,000 · 2026-05HPOperations, support, admin5,000 · 2025-11PayPal (2026)Fraud detection, risk management, customer support4,760 · 2026-05Block (Square)Engineering, operations, support4,000 · 2026-02SalesforceCustomer support, success managers4,000 · 2025-09PayPalFraud analysts, risk management, support2,500 · 2024-01BILL HoldingsEngineering, operations, support709 · 2026-05KlarnaCustomer service agents700 · 2024-06CheggContent creators, editors, support600 · 2025-10TicketmasterCustomer service, operations across 25 countries350 · 2026-05AngiCustomer matching, service provider vetting, operations350 · 2026-01UberCustomer support / Community Operations; remaining remote roles forced back to hub offices41 · 2026-07