Customer support: jobs replaced by AI
11 layoffs where the company blamed AI named customer support among the roles cut. Together those layoffs cut 51,150 jobs. That is the company-wide total, not only customer support roles, so figures for different roles overlap. The largest was Oracle (21,000 jobs, Jun 2026); the first was PayPal in Jan 2024 and the latest Uber in Jul 2026. 6 of the 11 came in 2026. Largest first; every row links to its entry and source on the layoffs tracker.
OracleResearch and development, sales and marketing, services and support (largest net headcount declines)21,000 · 2026-06DellSales, support, traditional infrastructure12,500 · 2024-08HPOperations, support, admin5,000 · 2025-11Block (Square)Engineering, operations, support4,000 · 2026-02SalesforceCustomer support, success managers4,000 · 2025-09PayPalFraud analysts, risk management, support2,500 · 2024-01BILL HoldingsEngineering, operations, support709 · 2026-05KlarnaCustomer service agents700 · 2024-06TicketmasterCustomer service, operations across 25 countries350 · 2026-05AngiCustomer matching, service provider vetting, operations350 · 2026-01UberCustomer support / Community Operations; remaining remote roles forced back to hub offices41 · 2026-07